Artful Home, LLC
  • Madison, WI, USA
  • Hourly
  • Full Time

Artful Home

Part gallery, part art fair, part online marketplace ... Artful Home is all of these things and more. For over 30 years, we have been successfully connecting artists and art lovers, offering an extensive juried collection of fine art, craft, and design for the home and wardrobe. We are dedicated to creating an unforgettable experience for customers, artists and staff. We believe that every work of art has a story. We also believe that each member of our team has a story and that these narratives enrich our entire organization.

Artful Home offers:

  • A staff of creative, forward-thinking experts
  • A unique business with a competitive edge
  • An inspired workplace culture
  • Exceptional customer care
  • Innovative technology to support who we are and what we do
  • An opportunity for you to make your mark

As we continue to build our organization, come and be a part of our story as:

Customer Care Representative (Remote)

This position, based in Madison, Wisconsin, will focus on providing effective customer service for all internal and external customers by establishing a working relationship and using excellent, in-depth knowledge of company products and programs as well as communicating the message effectively through telephone, email or online.

The successful candidate will be required to complete a minimum of two weeks of training on-site at our Madison location after hire. Prior to becoming remote, the successful candidate must exhibit competencies relative to providing high level customer care.

Under the guidance of the Manager-Customer Care, responsibilities will include:

  • Answer incoming phone calls, but also interact with customers by email or live chat. Resolve product or service problems by listening to and clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Take and process orders, handle concerns, process returns/exchanges, calculate charges, and process billing or payments
  • Provide artwork, apparel, service information for customers. Take opportunities to upsell products when they arise.
  • Work with warehouse staff and shipping carriers to expediate or trace missing or delayed shipments; provide general shipping and order support for artists.

Successful candidates will possess the following:

  • Education, training, and experience equivalent to a high school diploma with 1-3 years of customer service experience (retail preferred).
  • This position is scheduled to work Thursday through Monday, which includes working both weekend days (Saturday and Sunday). There is a weekend differential!
    • For Thursdays, Fridays and Mondays, the weekday hours are 11:30 am to 7:30 pm
    • Saturday hours are 10:00 am to 6:00 pm
    • Sunday hours are 10:00 am to 4:00 pm
  • It is essential that we provide maximum coverage to assist our customers during peak weekend hours. Therefore, this position has potential for some limited flexibility on Thursdays and Sundays based on department need.
  • Thorough understanding and working knowledge of MS Office applications.
  • Strong phone and verbal communication skills, with active listening skills are required. Ability to remain professional and courteous with customers at all times. Ability to work in a fast-paced environment, setting priorities and managing time effectively.
  • This position is primarily remote with some potential onsite hours required.

If you meet these qualifications and are looking for a great opportunity to utilize your talents, please provide your cover letter and resume.

Artful Home is proud to be an Equal Opportunity Employer

Artful Home, LLC
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